Who to Call for Systems Issues

GAFS

  • Systems related issues can be reported to the DFAS AF Help Desk by email to: dfas.dscc.jas.mbx.cco-af-helpdesk@mail.mil or telephone 614-701-4357, DSN 791-4357
    • Option 1 – Air Force systems account maintenance including access requests and resets/unlocks
  • Option 2 – CASH systems account maintenance including access requests and resets/unlocks
  • Option 3 – Air Force Systems job status and system availability

DEAMS

• Systems related issues (i.e. system not performing, log-in resets, documents stuck, etc.) should be reported using the Self Service Portal (https://c1snow.cce.af.mil/saffm?id=sc_home_saffm), calling the DEAMS Help Desk (DSN 787-4377; Comm: 937-257-4377) or submit an email trouble ticket to: DEAMS.HELPDESK@us.af.mil

Legacy

• Accounting System processing questions, including FRC, AFM, CRIS, FMSuite, and JOCAS II must be routed through the AFAOC Legacy Help Desk, saf.fmpaffso.customerservice@us.af.mil

Author: Matt Miller

Matt is the civilian comptroller for the 301st Fighter Wing in Fort Worth, Texas and a Reserve finance officer. He spent seven years on active duty before returning home to Texas and beginning the second chapter of his life. He is an avid maker that loves golf, reading, welding, carpentry and tinkering with electronics. An amateur at many things and master of none.