GAFS
- Systems related issues can be reported to the DFAS AF Help Desk by email to: dfas.dscc.jas.mbx.cco-af-helpdesk@mail.mil or telephone 614-701-4357, DSN 791-4357
- Option 1 – Air Force systems account maintenance including access requests and resets/unlocks
- Option 2 – CASH systems account maintenance including access requests and resets/unlocks
- Option 3 – Air Force Systems job status and system availability
DEAMS
• Systems related issues (i.e. system not performing, log-in resets, documents stuck, etc.) should be reported using the Self Service Portal (https://c1snow.cce.af.mil/saffm?id=sc_home_saffm), calling the DEAMS Help Desk (DSN 787-4377; Comm: 937-257-4377) or submit an email trouble ticket to: DEAMS.HELPDESK@us.af.mil
Legacy
• Accounting System processing questions, including FRC, AFM, CRIS, FMSuite, and JOCAS II must be routed through the AFAOC Legacy Help Desk, saf.fmpaffso.customerservice@us.af.mil